What we guarantee
Every order is decorated in our own shop in Commerce Twp, Michigan — we do not broker work out. That means we control the quality at every step, and we stand behind it. If a piece leaves our shop misprinted, misstitched, or decorated in the wrong placement, colour or size against your approved proof, we will remake it.
How the process protects your order
- Artwork review. Before anything goes to press, our art team checks your file for resolution, colour separation and stitch feasibility, and tells you if it needs prep.
- Proof approval. You approve placement, size and colours before production starts. Nothing runs without your sign-off, and your approved proof is the reference for everything below.
- Press check. The first piece off the press or machine is checked against the proof before the run continues.
- Final inspection. Finished goods are counted and inspected before folding, bagging and shipping.
If something is wrong
Contact us within 7 days of receiving your order with photos of the affected pieces. If the defect is ours, we will remake them at no charge and cover return shipping. Where a remake cannot land in time for your event, we will discuss a credit or refund on the affected pieces.
Standard production runs 7–10 business days after artwork approval, with rush production in 3–5 business days available. Remakes are prioritised on the schedule.
What is not covered
Custom-decorated apparel is made to order and cannot be resold, so a few things fall outside the guarantee:
- Errors present in the proof you approved — including spelling, artwork content and chosen placement. Please read proofs carefully.
- Garment sizes or colours ordered in error. Size charts are available before you order, and we are happy to advise.
- Manufacturer variance in the blank garments themselves — dye lots, minor sizing tolerance and fabric texture come from the mill, not from us.
- Small colour shifts between a screen and a physical garment. Screen colour is not a contract proof; ask us for a physical sample if exact colour is critical.
- Normal wear, incorrect laundering, or damage after delivery. Wash garments inside out in cold water and avoid high heat to protect decoration.
- Industry-standard spoilage on large runs. On very large orders a small number of pieces can be lost to setup; we account for this when quoting, so tell us if you need an exact guaranteed count.
Questions before you order?
Ask us first — it is cheaper than fixing it afterwards. Request a quote or call 248 461 2555 and we will walk you through the right decoration method for your garment, artwork and quantity.